QUESTIONs / ANSWERS
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1. What type of bicycles do you use?
We have more than 100 bicycles available and several different models, including City Bikes, Mountain Bikes and Hybrid (VTC) Bikes for a wide range of riding conditions. Please visit our “equipment” page for more details.
All of our bicycles are regularly serviced by our mechanic and are thoroughly checked after each tour.
2. Do you have bicycles for children?
Yes, we have bicycles for average-sized children from 6 years of age and up.
3. What equipment do you supply as part of the tour?
We supply drinking water, children’s and adult’s helmet at no extra charge. We also supply gloves for Mountain Bike Tours, and tours covering significant terrain.
4. Why don’t we organize departures directly from your hotel?
There are two reasons we do not organize departures from hotels:
The first reason is for your safety, as your hotel could be located at a distance from the planned circuit. This would add additional kilometres to the tour you have chosen. Often, these extra kilometres would crossroads where traffic circulation is quite heavy and where the scenery not very interesting.
The second reason is for your comfort. Each person needs a different sized bicycle. A person 1,50m in height would not use the same size bicycle as a person measuring 1,70m, and, unless you are a specialist, it is difficult to select the appropriate sized bicycle on-line.
Our tours leave from our office so that our team can advise you and help you choose a bicycle best adapted to your body. With a comfortable bicycle, you will feel more at ease and secure so that you benefit the most from your excursion.
By leaving from our office, you eliminate the need to travel on a road with heavy traffic.
5. What happens in the case of bad weather?
In the case of bad weather there are several possibilities:
If there is no storm warning and no risk, the tour will leave as scheduled under the rain. During the rainy season, the weather can change very quickly. It is not very cold and the rains tend to be very light.
You have the option to postpone your tour until another day, according to availability at no extra charge.
In this case, we will refund your money at no extra charge. In the case of a last-minute cancellation your refund will be made by the same method that you effected your payment.
- You prefer not to bicycle in the rain.
- You may request a refund.
6. Can we change the date of your tour and/or circuits?
Yes, it is possible can change the date of your tour and/or your circuit at no extra charge as long as space is available. If you choose a tour that is less expensive, we will refund the difference.
7. I would like to join one of your tours but I don’t know how to ride a bicycle, what can I do?
We have not forgotten those who cannot ride. We have tandem bicycles available specifically for those who do not know how to bicycle. You can sit in the back and let one of your friends or one of our guides transport you safely.
8. We have a baby with us do you provide equipment for infants?
Yes, we have baby seats that comply with European Community (EC) norms that can transport infants up to 22 kgs.
Your infant will be in the back of you on your bicycle.
9. What is included in your tours?
Our tours are all-inclusive, excluding soft drinks and insurance. Most people already have travel insurance while on holiday.
Verify the details of the tour that you have chosen. There are exceptions as to what is included or not included
10. Why don’t your excursions visit the villages of Cam Thanh, Tra Que, Cam Nam, Cam Ha and other places that are recommended in the popular tourist guides?
The philosophy of Heaven and Earth is to help you discover the real Vietnam, the one you imagine when you prepare a voyage of this type. We bring you to destinations that remain preserved and unknown (so they are not found in tourist guides). These villages are just as beautiful as the villages that have become destinations for mass tourism.
This is also why we limit our tours to no more than 10 persons per tour; to help preserve the tranquillity of the villages we cross, and for you to discover authentic Vietnam up close.
If you still wish to discover those villages mentioned in the tourist guides, we recommend the agency “Hoi An Classic Tours”. They organize visits to the villages of Tra Qué, Cam Thanh (Cam Ha), Cam Nam, Chau and other tourist destinations, in a more original and interesting way.
11. Why don’t you indicate the names of the places you visit?
We do this in order to preserve them. Numerous agencies attempt to copy our tours and offer similar tours. If we indicate the names of the villages that we visit, it is to preserve them and also so that you do not find yourself among 50 other tours in the same village at the same time.
When booking your tour, be careful. All of our tours, without exception, depart from our office on 61 Ngo Quyen. If someone suggests that you depart from a different address, it is not a tour run by Heaven and Earth.
12. Is there a reason that none of your tours offers the possibility of riding a water buffalo?
We do not offer this activity as part of our tours for safety reasons. The destinations that we visit are not touristic, and the water buffalos are not accustomed to strangers. If we approach them too quickly they sometimes are afraid and become aggressive. There have already been accidents in certain popular, touristic areas where the water buffalos are supposedly “accustomed” to people. So, we prefer not to place you in danger.
